Be sure to note any damage or suspect areas of the package(s) with the delivery person prior to accepting it. Use of your cell phone to record pictures is strongly recommended. Contact Customer Service immediately if you are unsure of whether to accept a shipment. You also have the right to refuse receipt of a shipment if the damage is obvious and will make the item unusable. Please note the damage on the delivery bill and with the driver before allowing him to leave, as this will become a key piece to filing a freight claim with the carrier for reimbursement.
Please note that it is extremely important to fully inspect your shipment before signing for it. Once you have signed for a shipment, the carrier will assume that any damage discovered later did not occur during shipment and will refuse any freight claims.