We strive to provide accurate tracking information in a timely manner. However, in some cases factors beyond our control may hinder this process. To ensure you receive your tracking number, we recommend the following:
- Be sure when placing your order that you provide a valid email address.
- Adding our email address, info@acemart.com to your address book will prevent the tracking email we send from being blocked as "spam" by your email filters or ISP (Internet Service Provider).
If you've done all these things and you still have not received a tracking number, please have your order number ready and contact Customer Service for assistance.